More than a Call Centre

Each of our facilities provide sales, customer service, collections and back-office processing services.

We support clients across a number of industries including travel and tourism, medical insurance, medical process outsourcing, telecoms, utilities, logistical services, distribution and consumer goods, automobile, online retail and lead generation.

 Sales

  • Reservation
  • Cross/Up-sell
  • Hotel ( 250k rooms)
  • Airline (All major carrier s)
  • Travel agency
  • (We pay affiliate commissions)
  • Car rental (All major brands)
  • Excursions in the Caribbean region

Customer Care

  • Core service support
  • FCR and e scalation
  • Frequent traveler requests

Transactional Processing

  • Data capture/Data conversion
  • Develop/Manage transactional solutions
  • Cancelations
  • Web portals
  • Debit memo
  • Exchanges
  • Queue management
  • Refunds
  • Schedule change

Web / IVR Support

  • 1st contact resolution
  • Call segmentation
  • Chat (text) and email solutions
  • LOB feedback
  • Self-service
  • Strategy development
  • Dot-com analysis