More than a Call Centre

Each of our facilities provide sales, customer service, collections and back-office processing services.

We support clients across a number of industries including travel and tourism, medical insurance, medical process outsourcing, telecoms, utilities, logistical services, distribution and consumer goods, automobile, online retail and lead generation.

Sales

Reservation
Cross/Up-sell
Hotel ( 250k rooms)
Airline (All major carrier s)
Travel agency
(We pay affiliate commissions)
Car rental (All major brands)
Excursions in the Caribbean region

Customer Care

Core service support
FCR and e scalation
Frequent traveler requests

Transactional Processing

Data capture/Data conversion
Develop/Manage transactional solutions
Cancelations
Web portals
Debit memo
Exchanges
Queue management
Refunds
Schedule change

Web / IVR Support

1st contact resolution
Call segmentation
Chat (text) and email solutions
LOB feedback
Self-service
Strategy development
Dot-com analysis