More than a Call Centre
Each of our facilities provide sales, customer service, collections and back-office processing services.
We support clients across a number of industries including travel and tourism, medical insurance, medical process outsourcing, telecoms, utilities, logistical services, distribution and consumer goods, automobile, online retail and lead generation.
Sales
- Reservation
- Cross/Up-sell
- Hotel ( 250k rooms)
- Airline (All major carrier s)
- Travel agency
- (We pay affiliate commissions)
- Car rental (All major brands)
- Excursions in the Caribbean region
Customer Care
- Core service support
- FCR and e scalation
- Frequent traveler requests
Transactional Processing
- Data capture/Data conversion
- Develop/Manage transactional solutions
- Cancelations
- Web portals
- Debit memo
- Exchanges
- Queue management
- Refunds
- Schedule change
Web / IVR Support
- 1st contact resolution
- Call segmentation
- Chat (text) and email solutions
- LOB feedback
- Self-service
- Strategy development
- Dot-com analysis