More than a Call Centre

Each of our facilities provide sales, customer service, collections and back-office processing services.

We support clients across a number of industries including travel and tourism, medical insurance, medical process outsourcing, telecoms, utilities, logistical services, distribution and consumer goods, automobile, online retail and lead generation.

 Sales

• Reservation
• Cross/Up-sell
• Hotel ( 250k rooms)
• Airline (All major carrier s)
• Travel agency
• (We pay affiliate commissions)
• Car rental (All major brands)
• Excursions in the Caribbean region

Customer Care

• Core service support
• FCR and e scalation
• Frequent traveler requests

Transactional Processing

• Data capture/Data conversion
• Develop/Manage transactional solutions
• Cancelations
• Web portals
• Debit memo
• Exchanges
• Queue management
• Refunds
• Schedule change

Web / IVR Support

• 1st contact resolution
• Call segmentation
• Chat (text) and email solutions
• LOB feedback
• Self-service
• Strategy development
• Dot-com analysis