simple. secure. agile.

In-Culture Customization Through a Blended Delivery Platform

We’re redefining the way modern business process services are delivered by offering a blended solution based on customers serving customers. Through an optimized and passionate workforce of hand-picked geographically-dispersed teams, we offer a perfect balance of delivery locations and value that allows you to choose a single or blended delivery model to best fit your needs.

itel on-site

Incubating ideas … nurturing talent and success

itel at-home

Customers serving customers

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Resilient, Adaptable and Secure Technology

Our enterprise grade technology includes both proprietary and top rated industry standard tools and platforms with robust and secure network connectivity & redundancy at all sites with no single point of failure. Our itel at-home agent platform is the most advanced and secure in the industry.

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A Culture Unlike Any Other

It’s simple. The right culture, the right mindset and the right spaces make a difference in how our team functions and feels, and as a result, how they deliver customer experiences.

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Non-stop Learning

We expect to learn something new every day. If we didn’t, we wouldn’t adapt as quickly and as effectively as we do. itelbpo’s SMART Academy combines a mix of leading industry platforms and internally designed curriculum that allows us to capture learnings and distribute tailored training across the organization.

We don’t do cookie cutter.

Let us customize a solution to transform your customer experience management.