Choose a single or blended delivery solution that enhances your efficiency and competitive ability.
Through our customizable delivery platform, you can fulfill complex customer support needs with the most efficient staffing model, at the right price, using the best available labor force.
Customers Serving Customers
In this fast-paced modern age, many skilled professionals are opting to work from their home office. So, in 2017, itelbpo acquired the leading work-from-home platform in the industry. This platform is comprised of a network of customer care professionals across the U.S. with valuable vertical-specific expertise. They operate on the most advanced and secure agent platform available and deliver in-culture service with broad bilingual capabilities.
How itel at-home can enhance your customer engagement while improving your bottom line
Silicon Valley-Style Facilities and Culture
Silicon Valley is a beacon of innovation, creativity and disruption, so we decided to bring Silicon Valley style thinking and design to our 5 facilities that span 4 onshore and ultra-nearshore sites. Each site has been designed to nurture a happy and productive workforce, as well as incubate ideas and values that sustain our dynamic corporate culture.
We’re in your own backyard
Our skilled team and state-of-the-art infrastructure are equipped to deliver high-quality digital and personal interactions every day across a number of verticals and channels. What’s more, they offer great onshore and ultra nearshore advantages. And, did we mention how great the weather is in the Caribbean? Yep, we said it.