Choose a single or blended delivery solution that enhances your efficiency and competitive ability.

Through our customizable delivery platform, you can fulfill complex customer support needs with the most efficient staffing model, at the right price, using the best available labor force.

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Access specific languages and in-culture communicators

Customize solutions using different channels across the customer journey

Make better business decisions more efficiently using out big data processing and reporting mechanisms

Gain competitive advantage from our leadership expertise and an entrepreneurial culture that keeps us quick on the draw

Access a wider pool of subject matter experts along a variety of verticals

Benefit from fully redundant and secure infrastructure at all locations for maximum uptime

Tap into a curated pool of Millennial talent that thrives in our forward-thinking corporate culture

Adapt your customer support needs to meet your evolving strategic objectives, including rapid ramp up capability

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itel at-home

Customers Serving Customers

In this fast-paced modern age, many skilled professionals are opting to work from their home office. So, in 2017, itelbpo acquired the leading work-from-home platform in the industry. This platform is comprised of a network of customer care professionals across the U.S. with valuable vertical-specific expertise. They operate on the most advanced and secure agent platform available and deliver in-culture service with broad bilingual capabilities.

How itel at-home can enhance your customer engagement while improving your bottom line

High-touch and personalized customer care

Rapid ramp up and ramp down capability

Tap into a wider pool of geographically dispersed talent and expertise

Enhance workforce efficiency and cost management

Improve management of customer care during seasonal upswings and downturns

Broad multilingual options

Fully redundant and secure IT platform for maximum uptime and data protection

itel on-premise

Silicon Valley-Style Facilities and Culture

Silicon Valley is a beacon of innovation, creativity and disruption, so we decided to bring Silicon Valley style thinking and design to our 5 facilities that span 4 onshore and ultra-nearshore sites. Each site has been designed to nurture a happy and productive workforce, as well as incubate ideas and values that sustain our dynamic corporate culture.

24-hour security and access control

Full connectivity and redundancy across all sites

A culture and work-space design that attracts the highest quality talent

Our sites are in appealing locations with excellent air travel routes and conducive business environments

The team isn’t just happy, they’re hardworking

The spaces aren’t just cool, they’re functional

Comfortable and eye-catching collaboration and social spaces that inspire

We’re in your own backyard

Our skilled team and state-of-the-art infrastructure are equipped to deliver high-quality digital and personal interactions every day across a number of verticals and channels. What’s more, they offer great onshore and ultra nearshore advantages. And, did we mention how great the weather is in the Caribbean? Yep, we said it.

Thinking about how an at-home workforce could make a difference to your business?