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itelbpo is the recipient of the Frost & Sullivan 2018 Growth Excellence Leadership Award from among a wide pool of contact center outsourcing companies in Central America and the Caribbean. A global consultancy firm, Frost & Sullivan furnishes companies, including business process outsourcers (BPOs), with research that fosters accelerated growth and innovation. The award is […]

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Homegrown Business process outsourcing outfit itelbpo is doubling its footprint, adding 1,500 jobs, and is exploring listing on the Jamaica Stock Exchange. The company, which began operations in 2012 with seven employees, now has 2,000 workers with operations in Kingston, Montego Bay, The Bahamas, Mexico, and a work-at-home staff spread across 12 places in the […]

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Yoni Epstein, founder and executive chairman of itelbpo, believes that the Caribbean’s long history of tourism and hospitality has created a culture of service that fuels growth and success in the business process outsourcing (BPO) sector, which relies heavily on the ability to deliver exceptional customer experiences to global brands. Speaking on the second episode […]

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For many reasons, Jamaica is an appealing destination, not only for tourists, but also for businesses. It offers great climate, a conducive business environment, reliable infrastructure, and extensive air-travel routes. These are especially attractive benefits for the business process outsourcing (BPO) sector. However, most importantly, the sector relies on access to a skilled labour force. […]

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Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. The college started offering the certification in early September in partnership with iTELBPO Smart Solutions, according to the Jamaica Observer. […]

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When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but […]

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MONTEGO BAY, Jamaica, Oct. 23, 2018 /PRNewswire/ — All contact centers dream of having multi-functional agents who can cater to the wide ranging needs of customers. Locally-born business process outsourcing giant, itelbpo, seems to have found the formula and is set to redefine the industry “by combining technology and human touch to deliver optimized customer experiences.” While a ‘people versus […]

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MONTEGO BAY, Jamaica, Oct. 23, 2018 /PRNewswire/ — All contact centers dream of having multi-functional agents who can cater to the wide ranging needs of customers. Locally-born business process outsourcing giant, itelbpo, seems to have found the formula and is set to redefine the industry “by combining technology and human touch to deliver optimized customer experiences.” While a ‘people versus […]

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Local-born business process outsourcing firm itelbpo will be infusing its customer-service operations with technology to improve its financial value and efficiency to its clients. Conceptualised on the basis of a ‘superagent’, the process begins with the automated telephone operating services initiated by the ‘bot’, which conducts simple conversations with customers, deciphers their needs, then immediately […]

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With digital disruption at its peak since the turn of the 21st century, companies are yearning for innovative ways to deliver out-of-this-world customer experience (CX) through the use of new-age technology. This is the fundamental objective of the business process outsourcing (BPO) industry, which is bursting with disruption from its use of machines geared at […]

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Itelbpo has signed a Memorandum of Understanding with the University of the West Indies Open Campus (UWIOC) with hopes of securing middle and senior managers for its call centre operations. The MOU reflects both parties’ commitment to offer short courses through UWIOC and the itelbpo Smart Academy located in Montego Bay, as the institutions seek […]

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While Jamaica has a decent sized talent pool, foreign BPO providers often find it tough to identify employees that are qualified to take up senior roles, resulting in experienced expats claiming the positions. Caribbean contact center provider Itel-BPO has teamed up with the University of the West Indies Open Campus (UWIOC) to boost Jamaica’s BPO talent pool […]

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JAMAICAN business process outsourcing (BPO) firm itelbpo is leading the charge for environmental protection with its ‘Plastic Free’ campaign. The campaign, under the theme ‘No Plastic is Fantastic’, comes amidst a call internationally for the reduction of single-use plastic, which has proven detrimental to natural and marine environments around the world. Itelbpo, however, is setting […]

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Itelbpo’s Bahamas operation is slated to grow by 100 percent as a result of a newly won contract that serves the utilities industry in the United States. The business process outsourcing (BPO) company currently has 150 Bahamian associates at its Grand Bahama operation and 1,500 […] The post Itelbpo’s Bahamas operation slated to grow 100 […]

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Founder and chief executive officer (CEO) of itelbpo — the Caribbean’s largest home-grown Business Process Outsourcing (BPO) services provider —Yoni Epstein, says that BPO companies in Jamaica are well suited by their geographical locations. “I think that if we look at the BPO space and see what is happening globally in the Philippines and in […]

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Recently the Founder and CEO of Itelbpo, Yoni Epstein, was talking to a friend of mine, the industry analyst Peter Ryan, who runs Ryan Strategic Advisory. Yoni was complaining about the cost of sponsoring industry conferences. The fees are huge and the Return On Investment (ROI) is tenuous to say the least. Itelbpo has 1,500 people across half […]

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Immediate past president of the Business Process Industry Association of Jamaica (BPIAJ) Yoni Epstein has sought to allay fears that the emergence of artificial intelligence will be detrimental to the sector. The BPO sector, which raked in some US$400 million into the economy last year, currently employs in excess of 26,000 people. “Artificial intelligence should not […]

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Jamaican Business Process Outsourcing (BPO) service provider, itelbpo, has acquired US-based outsourcing company Granada Corporation for an undisclosed amount. The acquisition was finalised on December 29, but itelbpo announced the deal in a news release on Monday, stating that the move will gain it stronger State-side presence and greater diversity, both in its workforce and […]

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Things just got a little more interesting in the competitive landscape of nearshore BPO, with the announcement by Jamaica-based itelbpo that it has bought the Arizona work-at-home provider Granada Corporation.  This is only the latest move by itelbpo, and it will further solidify its position as one of the leading vendors of nearshore contact center services. Certainly, the […]

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Key influencers from the global Business Process Outsourcing (BPO) sector, as well as regional government representatives and leaders in the Caribbean BPO sector converged in Montego Bay on Wednesday, December 6thto attend the first Outsource to the Caribbean Conference. Under the theme, “Leveraging the Nearshore Caribbean for Outsourcing Services,” the aim of the conference was […]

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Bridgetown, BARBADOS, November 24, 2017.  Title sponsor of the upcoming Outsource to the Caribbean Conference OCC2017, Itelbpo Smart Solutions, is committed to ensuring that the conference, the first of its kind to be held in the Caribbean, is a success. Yoni Epstein, Founder and Chief Executive Officer of Itelbpo Smart Solutions, a Jamaica based organisation, explained […]

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​ItelBpo Solutions, one of Jamaica’s faster-growing business processing out-sourcing operations, has taken over a 25,000-square-foot building in the New Kingston business district that will allow it to add 200 new BPO jobs in the Jamaican capital by next March, according to its chairman and CEO, Yoni Epstein. “This facility, at 1C-1F Pawsey Road, Kingston, is […]

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TBY talks to Yoni Epstein, Chairman of itelbpo, on why Jamaica has become a center for the BPO industry, speed of growth in the sector, and connections with the US.   What is the competitive advantage of Jamaica for BPO? Our company grew from seven employees in 2012 to just over 1,000 five years later. […]

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Prime Minister Andrew Holness will be the keynote speaker at the official opening of the new Montego Bay campus of itelbpo Smart Solutions, to be held at Freeport House in the second city today. The state-of-the-art campus incorporates a modern yet industrial aesthetic with a functional layout designed to boost productivity and improve employee comfort. […]

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Itel-BPO Smart Solutions at Montego Freeport, threw open the doors of its newly built, ultra-modern 70,000-square-feet call centre headquarters last Thursday, hosting the Montego Bay Chamber and Commerce and Industry and its guests for the Expo 2017 Industry Showcase. Itel-BPO, with its CEO Yoni Epstein, is a leading provider of business process outsourcing (BPO)and contact […]

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FREEPORT, Grand Bahama – The call center industry on Grand Bahama continues to make significant strides as a new sector for growth in the island’s economy. This, however, has not come without a strategic and concerted effort by key stakeholders, Itel-BPO Solutions (Island Outsourcers) and the Grand Bahama Port Authority (GBPA). The duo paired up […]

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Yoni Epstein, CEO of Itel-BPO, said Wednesday that the company will partner with GraceKennedy Investments Limited to expand its operations to South Camp Road in Kingston. It will also be adding capacity in Montego Bay where its partner is Caribbean Resources Limited. Itel-BPO is currently located in Crossroads, Kingston and Freeport, Montego Bay. The total […]

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