itelbpo is the recipient of the Frost & Sullivan 2018 Growth Excellence Leadership Award from among a wide pool of contact center outsourcing companies in Central America and the Caribbean. A global consultancy firm, Frost & Sullivan furnishes companies, including business process outsourcers (BPOs), with research that fosters accelerated growth and innovation. The award is […]

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Homegrown Business process outsourcing outfit itelbpo is doubling its footprint, adding 1,500 jobs, and is exploring listing on the Jamaica Stock Exchange. The company, which began operations in 2012 with seven employees, now has 2,000 workers with operations in Kingston, Montego Bay, The Bahamas, Mexico, and a work-at-home staff spread across 12 places in the […]

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Yoni Epstein, founder and executive chairman of itelbpo, believes that the Caribbean’s long history of tourism and hospitality has created a culture of service that fuels growth and success in the business process outsourcing (BPO) sector, which relies heavily on the ability to deliver exceptional customer experiences to global brands. Speaking on the second episode […]

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For many reasons, Jamaica is an appealing destination, not only for tourists, but also for businesses. It offers great climate, a conducive business environment, reliable infrastructure, and extensive air-travel routes. These are especially attractive benefits for the business process outsourcing (BPO) sector. However, most importantly, the sector relies on access to a skilled labour force. […]

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Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. The college started offering the certification in early September in partnership with iTELBPO Smart Solutions, according to the Jamaica Observer. […]

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When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but […]

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MONTEGO BAY, Jamaica, Oct. 23, 2018 /PRNewswire/ — All contact centers dream of having multi-functional agents who can cater to the wide ranging needs of customers. Locally-born business process outsourcing giant, itelbpo, seems to have found the formula and is set to redefine the industry “by combining technology and human touch to deliver optimized customer experiences.” While a ‘people versus […]

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