ONE of the most often heard arguments against working in the Business Process Outsourcing (BPO) sector is that it pays cheap wages. But, according to itelbpo’s Yoni Epstein, that is as far from the truth as you can get. Epstein likes to call his company’s base in the Montego Freeport “Silicon Valley”, virtually mocking the […]

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Felix joined the itelbpo family last year when itelbpo acquired Granada Corporation – an English/Spanish contact centre with the industry’s leading work-from-home agent platform. Born in the United States, but raised in Puerto Rico, Felix is both bilingual and multicultural. An engaging personality with an M.B.A. from the University of Denver and over 25 years […]

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It has only been 6 weeks, but Marvin Tulloch can already tell he has never worked anywhere like itelbpo before. Despite having 16 years experience in the BPO industry, he has yet to come across a company of this size that is so heavily family oriented. Originally from Montego Bay, Marvin is pleasantly surprised by […]

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Homegrown Business process outsourcing outfit itelbpo is doubling its footprint, adding 1,500 jobs, and is exploring listing on the Jamaica Stock Exchange. The company, which began operations in 2012 with seven employees, now has 2,000 workers with operations in Kingston, Montego Bay, The Bahamas, Mexico, and a work-at-home staff spread across 12 places in the […]

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Yoni Epstein, founder and executive chairman of itelbpo, believes that the Caribbean’s long history of tourism and hospitality has created a culture of service that fuels growth and success in the business process outsourcing (BPO) sector, which relies heavily on the ability to deliver exceptional customer experiences to global brands. Speaking on the second episode […]

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For many reasons, Jamaica is an appealing destination, not only for tourists, but also for businesses. It offers great climate, a conducive business environment, reliable infrastructure, and extensive air-travel routes. These are especially attractive benefits for the business process outsourcing (BPO) sector. However, most importantly, the sector relies on access to a skilled labour force. […]

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Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. Business Process Outsourcing (BPO) training certification is now available at the Trench Town Polytechnic College in St Andrew, Jamaica. The college started offering the certification in early September in partnership with iTELBPO Smart Solutions, according to the Jamaica Observer. […]

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