Founded in 2012, itelbpo presents smart solutions for business process and contact center management services.

Offering an integrated suite of effective operations (including inbound/outbound customer engagement, sales, booking services, web chat, social media, Google PPC Management, data entry, quality assurance services and recruitment services),itelbpo focuses on maximizing the client’s lifetime value, whilst increasing competitive advantage, productivity and efficiency by meeting specific organizational targets. itelbpo has the management capabilities and the operational capacity sought by companies wishing to identify premium vendor partners in a variety of industries to provide workflow planning, real-time monitoring and direct customer intervention services.

If everyone is moving forward together, then success takes care of itself

We’ve been fortunate to be presented with a few great awards.

The Employer of the Year Award by The Montego Bay Freezone company for the past 3 years in a row. And more recently, the BPO Company of the Year Award by the Montego Bay Chamber of Commerce & Industry. 

These prestigious awards have been given to us because of our social impact to the communities we live in, feedback from our team & the general business communities perception of our impact to the Jamaican economy.


Out of the Montego Bay Free Zone since it was founded in 2012.