We’re overachievers out to maximize your company’s lifetime value.

We’re overachievers out to maximize your company’s lifetime value.

Founded in 2012 in Montego Bay, Jamaica, itelbpo is now a global business, and the region’s largest home-grown BPO. With 5 facilities in 4 onshore and ultra-nearshore locations and a robust network of U.S.-based work-from-home experts, we have an optimized workforce to deliver customized contact centre solutions.

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Our geographically disbursed teams are able to satisfy the most complex customer experience needs.

What’s more, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. We don’t just talk the talk, we walk the walk by providing real and measurable results to meet our client’s strategic and tactical objectives. More than a call centre, we think quick and act even quicker to ensure we meet the demands of an ever changing marketplace. We’re a forward-thinking business that uses modern recruitment and training approaches to incubate talent. By incorporating the most up-to-date technology, we maintain secure, resilient and agile operations.

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Culture: People First

From our support teams and leaders to our clients and the customers we serve, we are mindful of the dynamic interactions that take place each day. We aren’t just ‘another place to work.’ The people who work for us and with us want to be a part of our world. Our “open-door” policy and “team-oriented” corporate culture creates an environment that promotes productivity and quality service.

Philosophy: Everything is Connected

Call it the domino principle, a chain reaction or a ripple effect, but like a sophisticated ecosystem, we always consider how each element of our business is affected by the next. It’s about having an holistic, long-term view and designing successful strategies that meet current and future objectives. Our entrepreneurial mindset keeps us pushing forward and our agile approach ensures successful results for both our business and our clients’ businesses.

We’re not just a team. We’re a family.

We believe in the power of people. Everything we do is guided by our core values of Quality, Integrity, Reliability and Family.

OUR HEADQUARTERS OFFICE

Montego Bay, Jamaica (1000+ employees)