Founder & CEO
Yoni Epstein is among itelbpo’s most valuable assets, lending his expertise as the former Global Director of Call Centers for Sandals Resorts International, where he oversaw 500+ team members for their 15 business units.
He is the Chairman & CEO of itelbpo and oversees a workforce of 780 full-time employees across 5 sites located in Montego Bay and Kingston, Jamaica and Freeport, Grand Bahama. Mr. Epstein holds a leading authority on the subject of outsourcing in the Caribbean along with being the first Vice-President and immediate past President of the Business Process Industry Association of Jamaica (BPIAJ).
He was recently named chairman for CarRental8.com a rental brokerage firm based in Tampa, Florida that provides a rental car booking service that manages over 80,000 bookings per year and has supply agreements with all of the major car rental brands globally.
He also sits as a Board Director of JAMPRO, Jamaica’s investment authority & Montego Bay Free-Zone Co. Limited, which is the largest provider of BPO space in Jamaica.
Lastly, Mr. Epstein is the Chairman of Alpha Angels an angel investment group made up of other entrepreneurs in Montego Bay, Jamaica that invests in early stage startups.